Privacy Policy
Effective Date:
February 22, 2025
Review Tamer Management INC. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that you understand how we collect, use, and safeguard your information. This Privacy Policy describes our practices for our website (
), our automated online review management service, and all related platforms and integrations (collectively, the “Service”). By accessing or using our Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Data
We may collect personally identifiable information (“Personal Data”) that you voluntarily provide, including but not limited to:
Account Information: Your name, email address, phone number, and business name.Google Business Profile Data: Details necessary to integrate with your Google Business Profile.Payment Information: Billing details and payment method data when you subscribe to our services.Support and Communication: Information you provide when contacting our support team or through customer service channels.
1.2 Usage and Technical Data
When you access or use our Service, we automatically collect data such as:
Device Information: IP address, browser type, operating system, device identifiers, and network information.Usage Data: Pages visited, clickstream data, features used, session duration, and other interaction data.Cookies and Tracking Technologies: To improve your experience and analyze trends (see Section 4).
1.3 Data from Third Parties
We may receive or integrate data from third-party service providers and white label platforms (e.g., Go Highlevel). In such cases, these providers act as data processors under our instructions, and we remain the primary data controller responsible for your Personal Data.
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision and Improvement
Service Delivery: To authenticate users, process transactions, send automated review requests, post responses, and manage review routing.Personalization: To customize and enhance your user experience and communications.Customer Support: To address inquiries, resolve issues, and provide technical support.
2.2 Communications and Marketing
Notifications: To send essential updates, service-related announcements, and alerts.Promotional Communications: With your consent, to inform you about new features, offers, and other promotions.
2.3 Analytics and Security
Performance Monitoring: To analyze Service usage, optimize functionality, and identify improvement opportunities.Security and Fraud Prevention: To detect, prevent, and mitigate security incidents, unauthorized access, or fraudulent activities.
2.4 Legal Basis for Processing
Our processing of your information is based on:
Consent: When you have provided explicit consent.Contractual Necessity: To fulfill our service obligations.Legitimate Interests: To improve our Service and safeguard our users.Legal Compliance: To comply with applicable laws and regulatory requirements, including GDPR.
3. International Data Transfers and GDPR Compliance
3.1 International Operations
As we offer our Service internationally, your data may be transferred to and processed on servers located in jurisdictions with data protection laws that differ from those in your country. We ensure such transfers are conducted in accordance with applicable legal requirements and by implementing adequate safeguards.
3.2 GDPR and Other International Regulations
For users within the European Economic Area (EEA) and other regions with similar data protection laws:
Data Subject Rights: You have the right to access, rectify, delete, restrict, object to, or port your Personal Data.Consent and Withdrawal: You may withdraw your consent at any time where processing is based on consent.Contact for Inquiries: For exercising your rights or any concerns regarding your data, please see Section 11.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to:
Enhance Experience: Remember your preferences and personalize content.Analytics: Monitor user behavior and Service performance.Advertising: Display targeted advertising (where permitted).
You can control cookies via your browser settings, but disabling them may impact certain features of our Service.
5. Security Measures
We take data security seriously and have implemented a range of measures to protect your Personal Data:
Encryption:In Transit: All data transmitted between users and our servers is secured via TLS.At Rest: Sensitive data is encrypted using industry-standard algorithms (e.g., AES-256).Access Controls:Role-Based Access Control (RBAC): Access to data is restricted based on job responsibilities.Multi-Factor Authentication (MFA): Required for accessing sensitive areas of our Service.Infrastructure Security:Use of reputable hosting providers and regular updates/patches for our systems.Routine vulnerability scanning and penetration testing to identify and mitigate risks.Data Backup and Recovery:Automated, encrypted backups are performed regularly.A robust disaster recovery plan is in place to ensure rapid restoration in the event of a breach or data loss.Monitoring and Logging:Continuous monitoring of system activity with comprehensive logging to detect and respond to suspicious behavior.Incident Response:A documented incident response plan ensures timely notification and remediation in the event of a data breach, in accordance with GDPR and other applicable laws.Employee Training:Regular training on data security and privacy best practices to ensure all staff are aware of their responsibilities.
6. Disclosure and Sharing of Your Information
6.1 With Service Providers and Partners
We may share your data with trusted third-party vendors (including white label platforms) who perform functions on our behalf, such as payment processing, hosting, analytics, and customer support. These vendors are contractually bound to maintain the confidentiality and security of your data and use it solely for the purposes we specify.
6.2 Legal and Regulatory Disclosures
We may disclose your Personal Data:
When required by law or in response to a valid legal request (e.g., subpoena, court order).To protect our rights, property, or safety, or those of our users or others.In connection with a business transaction such as a merger, acquisition, or asset sale, provided appropriate safeguards are in place.
6.3 With Your Consent
Your data will only be shared with third parties when you have provided explicit consent for such sharing.
7. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Factors considered include:
The nature and sensitivity of the data.The potential risk of harm from unauthorized disclosure.Legal or regulatory retention requirements.
Once no longer needed, your data will be securely deleted or anonymized.
8. Third-Party Links
Our Service may contain links to external websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any linked sites you visit.
9. Children’s Privacy
Our Service is not directed toward children under the age of 16. We do not knowingly collect Personal Data from children without appropriate parental consent. If we become aware that a child’s data has been collected without verification of parental consent, we will promptly delete such data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated effective date. Your continued use of our Service after such changes will constitute your acceptance of the revised policy.
11. Your Rights and How to Exercise Them
If you are located in the EEA or another jurisdiction with similar rights, you may have the following rights regarding your Personal Data:
Access: Request copies of your Personal Data.Correction: Request corrections to any inaccurate or incomplete data.Deletion: Request deletion of your Personal Data.Restriction: Request that we restrict processing of your data.Objection: Object to processing based on legitimate interests.Portability: Request transfer of your data to another service provider.
To exercise these rights or if you have any questions about our data practices, please contact us using the details provided in Section 12.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:
Review Tamer Management INC.
Email: [Insert Contact Email]
Address: [Insert Physical Address if applicable]
Phone: [Insert Phone Number]
13. Disclaimer and Limitations of Liability
“As Is” Basis: Our Service is provided on an “as is” and “as available” basis without any warranties, express or implied.Limitation of Liability: To the maximum extent permitted by applicable law, Review Tamer Management INC. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our Service.Third-Party Links: We are not responsible for the privacy practices or content of any third-party websites linked to our Service.No Guarantee of Security: While we implement robust security measures, no method of electronic transmission or storage is completely secure.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Review Tamer Management INC. operates. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We recommend that you periodically review this policy for any changes.
